Chapter three, finding out what they really want to know, outlines common problems in reference interviews. Part of the training can include roleplaying to give the paraprofessional the chance to practice reference interview skills and use of established guidelines for referring questions to the professional librarians. A howtodoit manual for librarians by catherine sheldrick ross, kirsti nilsen, and marie l. Find your bearings in this rapidly evolving hybrid reference environment through proven strategies, advice, exercises and research from three experts in the field. Chapter one, why bother with a reference interview. Jul 01, 2002 very comprehensive guide on how to conduct the reference interview, addresses both inperson and virtual reference and deals with how to manage difficult situations is geared more towards public libraries than other types of information organizations includes info on readers advisory and working with specific populations, e. Simulating the reference interview inforum library. Supervising staff can be an intimidating challenge for newlypromoted librarians and support staff.
Conducting the reference interview was written initially in response to the many librarians, educators, and students who have asked us, can we use your handouts for our own staff training. If youre looking for a free download links of managing student assistants. Radford and others published conducting the reference interview, 3rd ed. Pope and others published conducting the reference interview.
Radford, chicago, il, ala nealschuman, 2019, 320 pp. The study has been conducted in three phases 1991993. Stormont, sam this guide discusses the essentials of live virtual reference, preparing for virtual reference, and. A chat reference module is only a component in a basic reference course and covers far less than an advanced course on chat reference does in terms of knowledge and skills related to chat reference. Evaluating virtual reference services from user, nonuser, and librarian perspectives. Aug 18, 2016 pdf download conducting the reference interview. The authors state the purpose of this book very clearly in the preface.
Technologies have developed, and reading conducting the. A how todoit manual for librarians, second edition how to do it manuals for librarians at. Ready reference in live chat reference th rusa new reference research forum ala, washington dc, june 2007 this research is one of the outcomes from the project. For some time, content repositories created through cqa sites have widely supported generalpurpose tasks. The internet has rapidly become one of the most powerful global sources of a wide range of information presenting many possibilities for librarians and information pdf 87 kb an evaluative case study of a real. A reference interview is a conversation between a librarian and a library user, usually at a reference desk, in which the librarian responds to the users initial explanation of his or her information need by first attempting to clarify that need and then by directing the user to appropriate information resources. A certified archivist and a certified records manager, he previously served as manager of corporate records for itt corporation and director of archival programs for the united negro. Read resume writing and interviewing techniques that work a how todoit manual for librarians. Eric ed401897 outsourcing library technical services.
Gathering general information from the user and getting an overview of the problem. Reference interview resources ask a librarian delaware. Marie also writes the organization monkey blog about organization and librarianship. Conducting the reference interview, third edition ala store. Conducting the reference interview catherine sheldrick ross. Hunter is a professor in the palmer school of library and information science, long island university, usa where he directs the certificate of advanced study in archives and records. A howtodoit manual for librarians, second edition how to do it manuals for librarians at. The choice of who should do the training usually depends on who is the person on staff with the best subject expertise. A way to find out what the person really wants to know, then match them to what we have access to andor what you know nalini a conversation between a member of the reference staff and a user, the goal of which is to ascertain the users information need and take.
Kennedy is a librarian at loyola marymount university, where she coordinates serials and electronic resources. Kkar classification scheme, with operational coding for imls. This handbook offers information and tips for librarians on conducting the reference interview. A how todoit manual for librarians, second edition how to do it manuals for librarians conducting the programmer job interview. Technologies have developed, and reading conducting the reference interview a how to do it manual. A howtodoit manual for librarians, second edition how to do it manuals for librarians catherine sheldrick ross. It features models of communication such as sensemaking and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews. A how todoit manual for librarians, second edition how to do it manuals for librarians the big book of teen reading lists. Kkar classification scheme, with operational coding for. In addition, she is the author of the impact of information policy and coauthor of constraining public libraries. This guide covers all aspects of outsourcing for all types of jobs, from traditional. Providing indepth coverage of both theory and practice, this manual is essential for archivists at all levels of experience and of all backgrounds. A howtodoit manual for librarians, second edition how to do it manuals for librarians conducting child custody evaluations. Virtual reference interviewing and neutral questioning.
Includes a cdrom with appraisal forms in word and pdf formats. She has written and presented widely on the development and use of electronic resource management systems. Rent conducting the reference interview a howtodoit manual for librarians 2nd edition 9781555706555 and save up to 80% on textbook rentals and 90% on used textbooks. The revised second edition of this practical howto for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting email, text messaging, social. A how todoit manual how to do it manuals for librarians by catherine sheldrick ross r. Conducting the reference interview would be an excellent text to use in reference courses in library schools and for further training for reference staffs in libraries. This book is overdue how librarians and cybrarians can save us all by marilyn johnson, foundations of library and inf. Catholic library world this outstanding work is highly recommended for all libraries and is essential reading for all lis educators and librarians involved in staff training.
Chapter two, setting the stage for the reference interview. The first thirty seconds, describes basic skills necessary for making initial contact with researchers. The revised second edition of this practical how to for all types of librarians will teach you to understand the needs of public, academic and special library users across any virtual setting email, text messaging, social. For librarians second edition how to do it manual printable 2019 we all know that reading conducting the reference interview a how to do it manual for librarians second edition how to do it manual printable 2019 is effective, because we can get information through the reading materials. Chapter seven, the readers advisory interview, covers the readers advisory ra interview, and chapter eight, establishing policy and training for the reference interview, considers the institutional contexts for improving service through effective reference interviews. A how todoit manual how to do it manuals for librarians. Here is the first practical howto for librarians packed with solid advice, exercises, and strategies for mastering the art of efficiently discovering exactly what users. A guide for amateurs conducting the reference interview. Journal of the australian library and information association. Conducting the reference interview catherine sheldrick. These scenarios are used in training future librarians how to help patrons. Concentrates on the performance appraisal process, background, different methods and attributes.
Very comprehensive guide on how to conduct the reference interview, addresses both inperson and virtual reference and deals with how to manage difficult situations is geared more towards public libraries than other types of information organizations includes info on readers advisory and working with specific populations, e. She is the codirector of the institute for research design in librarianship. When librarians bring people together everyone wins teen talk. A howtodoit manual how to do it manuals for librarians by catherine sheldrick ross r. A howtodoit manual for librarians, second edition how to do it manuals for librarians catherine sheldrick ross, kirsti nilsen, marie l.
Conducting the reference interview a howtodoit manual. She was a coauthor on the first and second editions of conducting the reference interview with catherine ross. Intervention, such as giving information, advice or instructions. A how todoit manual for librarians pdf, epub, docx and torrent then this site is not for you. Initiatives by german librarians on taking on board educational work in the field of information literacy or. Assessing the quality of answers autonomously in community. A howtodoit manual for librarians, second edition how to do it manuals for librarians the big book of teen reading lists. Apr 01, 2009 a chat reference module is only a component in a basic reference course and covers far less than an advanced course on chat reference does in terms of knowledge and skills related to chat reference. A howtodoit manual for librarians, second edition how to do it manuals for librarians. A reference scenario is an imagined situation where a library patron brings a question to a librarian and there is then a conversation, called in the field a reference interview, where the librarian works to help the patron find what he or she wants.
In the effort to reduce costs, improve productivity, enhance quality of services, and improve turnaround time for ordering, receiving, and cataloging new materials, libraries are increasingly turning to outsourcing as a strategic management tool to help them maximize use of their fiscal and human resources. A how todoit manual for librarians, second edition how to do it manuals for librarians conducting child custody evaluations. Within these services, peers ask questions and create answers to those questions. Conducting the reference interview is essential reading for newcomers to the reference desk, as well as librarians who have served our profession for years. Supervisors will find it an effective tool for evaluating staff performance, librarians will find it helpful for daytoday reference transaction analysis, and students will find it to be. Here is the howto specifically designed to meet the needs of new supervisors in all types of libraries. It is about understanding the users information needs to the extent that the librarian knows quite specifically what to look for p. The effects of librarians behavioral performance on user satisfaction in chat reference services. The reference interview is structured to help the librarian provide answers to the library user. Facing or conducting a deposition conducting a choir. Hunter is a professor in the palmer school of library and information science, long island university, usa where he directs the certificate of advanced study in archives and records management. A howtodoit manual how to do it manuals for librarians. A planning guide for creating new school library concepts. A howtodoit manual for librarians, second edition how to do it manuals for librarians conducting the programmer job interview.
A how todoit manual for librarians by catherine sheldrick ross, kirsti nilsen, and marie l. Basically, a scenario is as short as a couple of sentences, including. Conducting the reference interview a how to do it manual for librarians 2nd edition pdf best of all, they are entirely free to find, use and download, so there is no cost or stress at all. Supervisors will find it an effective tool for evaluating staff performance, librarians will find it helpful for day to day reference transaction analysis, and students will find it to be. Bibliotekens redskap och arbetsmetoder 1 methods and tools.